Terms of Service

Updated: April 14, 2025

Welcome, and thank you for your interest in Doctronic. The Doctronic website is owned and operated by Doctronic Inc., a company incorporated under the laws of the State of Delaware. Throughout the site, the terms 'we,' 'us,' and 'our' refer to Doctronic Inc.

Introduction

These Terms of Service ("Terms" or "Agreement") outline the rules and regulations for the use of our website at https://www.doctronic.ai (the "Website"), our software applications (the "Apps"), and any and all related networks, websites, downloadable software, mobile applications, tablet applications, video and audio conferencing services, video and audio communications services, and other services, information, materials, devices, and products we provide to you (collectively, our "Service"). Our Service also covers the processed data, content, or surveys we make available on or through the Apps, Communications, or Website.

This Agreement is a legally binding contract between you ("Client" or "You" or "Your") and Doctronic regarding your use of the Service. Please read this Agreement carefully. By clicking a button or checking a box marked "I agree" or using our website, our software, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these terms, as modified or amended by Doctronic from time to time, and to the collection and use of your information as set forth in Doctronic's Privacy Policy, located at https://www.doctronic.ai/privacy-policy/. If you are not eligible to use the Service as described herein, or do not agree to these Terms, then you do not have our permission to use the Service and must not install, access, or otherwise use any portion of the Services. This Agreement hereby incorporates any additional terms of service posted by Doctronic through the Services or otherwise made available to you by Doctronic.

Consent

By using our Website, Apps, Content, and/or Service, you hereby consent to and agree to these Terms of Service.

Only for Communicating with a Physician

Users may only use Doctronic Services to help them communicate with a physician. Users may not use Doctronic Services unless they have a primary care physician with whom they will promptly review all information provided by Doctronic. Users agree to represent and warrant that all information they provide to Doctronic is true and accurate. Always discuss Doctronic provided information with a doctor.

Frequently Incorrect

Doctronic is frequently incorrect and does not guarantee accuracy or correctness in anything it says. Users understand that all information discussed with Doctronic must be verified with their real doctor, as Doctronic is often wrong. This includes but is not limited to information about diagnoses, treatments, medications, and medical advice. Users acknowledge that relying on Doctronic's information without verification from a qualified healthcare provider could lead to harmful outcomes, for which Doctronic bears no liability.

Not Medical Care

Doctronic does not provide medical advice and is not a doctor. Doctronic does not practice medicine and does not provide patient care. Doctronic is a service to help you communicate with a doctor. The Services, Content, and Apps provided by Doctronic are not intended to constitute medical advice, instruction, diagnosis, treatment, or care. Always seek the advice of your physician or other qualified health provider regarding any data, information, or results provided by Doctronic. If your physician has not given you express permission to use the Service provided by Doctronic, you may not use the Doctronic Service or its content.

Not for Emergency Medical Situations or Mental Health Crises

DOCTRONIC IS NOT FOR EMERGENCIES. Doctronic CANNOT and MUST NOT be used for medical emergencies of any kind. If you are experiencing a medical emergency, call your local emergency services (such as 911 in the United States) or go to your nearest emergency room immediately.

Doctronic is expressly prohibited for use in the following situations:

• Any current or past thoughts or intentions of suicide or self-harm
• Any current or past thoughts or intentions of harming others
• Current or historical violent thoughts or ideations of any kind
• Any history of psychiatric issues or mental health crises
• Acute or rapidly worsening symptoms that may indicate a life-threatening condition
• Injuries, bleeding, loss of consciousness, difficulty breathing, chest pain, or suspected stroke
• Any user with a history of attempting suicide, self-harm, or violence toward others

If Doctronic's AI system detects content related to any of the above prohibited uses, it may automatically terminate the conversation and direct users to appropriate emergency resources. For registered users, Doctronic reserves the right to immediately suspend or terminate user accounts without prior notice if such prohibited content is detected. This action is taken to protect both the user and Doctronic, as our service is not designed to address these serious situations and inappropriate use could result in harm.

If you are experiencing thoughts of suicide or self-harm, please contact the National Suicide Prevention Lifeline at 988 (US), or text HOME to 741741 to reach the Crisis Text Line. For users outside the US, please contact your local crisis intervention services immediately.

Any attempt to use Doctronic for these prohibited purposes constitutes a material breach of these Terms of Service, and Doctronic reserves the right to terminate your access to the Service immediately and without notice.

Specific Use Limitations

Pediatric Use: Doctronic is not intended for pediatric emergencies or serious pediatric health concerns. Parents or guardians must consult with a qualified pediatrician for any health concerns related to children. Use of Doctronic for children under 18 requires adult supervision and is limited to routine, non-urgent health questions only. Use of Doctronic by children under 18 is expressly prohibited.

Pregnancy-Related Limitations: Doctronic must not be used for emergency pregnancy concerns, labor and delivery questions, or any pregnancy complications. Pregnant users must consult directly with their obstetrician, midwife, or healthcare provider for all pregnancy-related health matters.

Specialized Medical Conditions: Doctronic is not appropriate for managing specialized or complex medical conditions that typically require specialist care, including but not limited to:

• Cancer and oncology care
• Heart disease and cardiovascular conditions
• Neurological disorders
• Autoimmune diseases
• Rare diseases or genetic disorders
• Complex chronic conditions requiring specialist oversight

Products and Services

Doctronic may refer to certain goods or services ("Products"). This includes displaying listings, descriptions, and images of, and references and links to Products. Such information does not imply our endorsement of any Product or affiliation with the provider of such "Content". Content provided by individuals in the medical field does not create a medical professional/patient relationship and does not constitute medical opinion, advice, diagnosis, or treatment but is provided for informational purposes only.

Data and Information

Your submission of information through the Services is governed by Doctronic's Privacy Policy. We may create non-identifiable "pooled or aggregate data" using data compiled by users of Doctronic. This aggregate data will not be traceable to any individual user. By using the Services, you signify your acceptance of the Privacy Policy. If you do not agree to this policy, you should not use our services.

Accounts and Registration

Subject to your eligibility to use the Service and compliance with these Terms, you may access the Service. Some features may require you to register for an account. You are solely responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

Telehealth Regulations Compliance

Doctronic may be subject to varying telehealth and telemedicine regulations that differ by state and country. You acknowledge that Doctronic's ability to provide services may be limited by the laws and regulations of your jurisdiction. You agree that it is your responsibility to ensure that your use of Doctronic complies with all applicable laws in your location. Doctronic makes no representation that the Service is appropriate or available for use in locations outside the United States or in all states within the United States.

User Responsibility for Follow-Up

You expressly acknowledge and agree that:

• You are responsible for following up with actual healthcare providers regarding any information provided by Doctronic
• Delay in seeking proper medical care based on information from Doctronic could result in serious harm for which Doctronic bears no liability
• Doctronic is not a substitute for prompt, in-person medical evaluation when needed
• You will not use Doctronic as your sole source of medical information or guidance
• You will not make significant health decisions based solely on information provided by Doctronic

Modification of These Terms of Service

Doctronic reserves the right to change these Terms of Service by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Services or on the Website. Your use of the Services following any changes to this Agreement will constitute your acceptance of such changes.

Governing Law and Jurisdiction

These Terms of Service will be governed by and interpreted in accordance with the laws of the State of Delaware. You hereby submit to the exclusive jurisdiction and venue of courts in Delaware for all disputes arising out of or relating to the use of this Service.

Ownership and Proprietary Rights

The Service is owned and operated by Doctronic. All materials contained in the Service and all trademarks, service marks, copyrights, and intellectual property rights are, and will remain, the exclusive property of Doctronic or our third-party licensors. Except as expressly authorized by Doctronic, you may not make use of the Doctronic Service or its content.

Rules of Conduct

You agree not to: interfere with or disrupt the operation of the Services; collect information about users of the Services; restrict or inhibit any other person from using the Services; exploit the Services provided by Doctronic for commercial purposes without express prior written consent; decompile, reverse engineer, or disassemble any portion of the Services; post or transmit any materials that are harmful, invasive, defamatory, obscene, or otherwise objectionable.

Consent to Electronic Communications

By using the Service, you consent to receiving certain electronic communications from us as further described in our Privacy Policy. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements.

Consent to Non-Secure Communications

We will communicate with you via email and text message. Email and text messages are not secure, and Doctronic cannot ensure the security or confidentiality of messages sent by these methods. If you do not want to exchange personal health information via email or text message, discontinue use of the Service.

Data Breach Notification

In the event of a data breach that affects your personal information, Doctronic will notify you in accordance with applicable laws and regulations. Notification will typically be provided via email and will include information about the nature of the breach, the data affected, steps we are taking to address the breach, and recommendations for protecting yourself. You acknowledge that prompt notification may not always be possible as we investigate the scope and impact of any security incident.

Third-Party Materials and Links

The Service may provide access to data, information, and materials made available by third parties ("Third-Party Materials"). Your use of third-party materials is at your own risk and is subject to any additional terms, conditions, and policies applicable to such third-party materials.

Disclaimer: No Warranties

The Services and Doctronic materials are made available "as is" without warranty or condition of any kind. Doctronic disclaims all warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

Limitations on Liability

Doctronic is not liable for any incidental, special, exemplary, or consequential damages, including lost profits, data, or goodwill. In no event will Doctronic's aggregate liability exceed one U.S. dollar (USD $1).

Medical Malpractice Liability: You explicitly acknowledge that Doctronic does not create a doctor-patient relationship, does not practice medicine, and cannot be held liable for medical malpractice. You agree that Doctronic cannot be held liable for any harm resulting from delayed medical care, misinterpretation of Doctronic's information, or failure to seek appropriate in-person medical attention.

Indemnification

You agree to release, defend, indemnify, and hold Doctronic harmless from any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of the Service, your interaction with any advice given, or your breach of any laws or third-party rights.

Termination and Modification of the Service

This Agreement is effective until terminated by either party. Doctronic may terminate or suspend your use of the Services at any time without prior notice.

Data

By providing Data, you grant Doctronic a non-exclusive, worldwide, royalty-free, irrevocable, perpetual, sublicensable, and transferable license to use that Data. You are responsible for all Data you provide and warrant that you own it or are authorized to grant Doctronic the rights described in these Terms.

United States Dispute Resolution and Arbitration Agreement

This Arbitration Agreement applies if your country of residence or establishment is the United States. Any dispute will be settled by binding individual arbitration administered by the American Arbitration Association ("AAA").

No Class Actions or Representative Proceedings

You and Doctronic waive the right to participate in any class action, class-wide arbitration, or any other representative or consolidated proceeding.

Severability

If any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision will be severed, and the remainder of the Agreement will remain in full force and effect.

Non-Transferable

You may not transfer any of your rights or obligations under this Agreement without our express prior written consent.

Entire Agreement

These Terms constitute the entire agreement between you and Doctronic regarding the use of the Service and supersede all prior agreements or understandings.

Force Majeure

Doctronic will not be liable for any failure to perform due to causes beyond its reasonable control, including acts of God, war, strikes, or shortages of materials.

Questions or Complaints

If you have any questions or complaints regarding the Terms of Service, please email us.

Data Deletion

If you wish to have your data deleted, please email us.

Violation of Terms

Any violation of these Terms of Service may result in immediate termination of your access to Doctronic and/or the deletion of your user account without prior notice. Doctronic's systems may automatically detect violations and take appropriate action, including but not limited to conversation termination, account suspension, or permanent account deletion. Doctronic reserves the right to determine, at its sole discretion, what constitutes a violation of these Terms. No refunds will be provided for services terminated due to Terms of Service violations.

Geographic Limitations

Doctronic is primarily designed and intended for use by individuals located in the United States. While users outside the United States may access the Service, Doctronic makes no representations or warranties that the Service is appropriate or available for use in other locations. Users accessing Doctronic from outside the United States do so at their own risk and are responsible for compliance with all local laws, regulations, and healthcare standards in their jurisdiction. Doctronic cannot guarantee that use of the Service complies with healthcare regulations, data protection laws, or telemedicine requirements outside the United States. International users acknowledge and accept full responsibility for determining whether their use of Doctronic is legal and appropriate in their location.

Permanent Bans and Prohibited Re-Registration

Any user who has been banned or had their access to Doctronic revoked for violating these Terms of Service is permanently prohibited from using the Service in any capacity, including but not limited to creating a new account under a different email address, using an alternate identity, or accessing the Service anonymously. If Doctronic detects that a banned user has attempted to regain access — regardless of whether the new account or identity has engaged in any violations — Doctronic reserves the right to immediately terminate the account without notice and take any necessary measures to enforce this restriction, including tracking and blocking related accounts or IP addresses.

Billing Dispute Resolution Process

You agree to contact our support team at regarding any billing disputes or payment concerns before initiating a chargeback or payment dispute with your financial institution. After contacting our support team, you agree to allow us seven (7) business days to investigate and respond to your concern before pursuing any chargeback action. Failure to comply with this dispute resolution process may result in immediate termination of your account and associated services at our discretion. This provision is designed to facilitate direct resolution of billing issues and avoid unnecessary fees and complications for all parties involved.

Mobile Terms of Service

The Doctronic AI mobile message service (the "Service") is operated by Doctronic AI ("Doctronic AI", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Doctronic AI's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Doctronic AI through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Doctronic AI. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18334543519 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Doctronic AI mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18334543519 or email hello@doctronic.ai.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.